Frequently Asked Questions

Creating an iqjili account is quick and straightforward. Click the iqjili Login link in the navigation menu and select the registration option. You'll need to provide a valid email address, create a secure password, and confirm that you are at least 21 years old — the legal minimum age for casino-style gambling in the Philippines. After submitting your registration, check your email for a verification link to activate your account. Full access to deposits and withdrawals requires completing KYC verification.

The minimum age to register and play on iqjili is 21 years old. This is the legal minimum age for casino-style gambling in the Philippines as set by PAGCOR regulations. iqjili strictly enforces this requirement through age confirmation at registration and mandatory KYC document verification before any withdrawal is processed. Accounts found to belong to underage players are immediately terminated.

iqjili accepts the following Philippine government-issued IDs for KYC verification: PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or Voter's ID. You will also need to submit a selfie for liveness verification. Documents must be clear, unedited, and show your full name, date of birth, and photo. KYC review typically completes within 24 hours. You'll receive an email notification once your account is verified.

No. iqjili strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of iqjili's Terms & Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you have forgotten your login credentials, use the password reset function or contact support at [email protected].

Go to the iqjili Login page and click "Forgot Password?" below the login form. Enter your registered email address and iqjili will send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you still can't access your account, contact our 24/7 support team via live chat or at [email protected].

iqjili supports a wide range of Philippine payment methods for your convenience. These include GCash, PayMaya (Maya), BPI, BDO, Metrobank, and other major Philippine banks via online banking transfer. All transactions are processed in Philippine Peso (₱). Payment method availability may vary — check the Cashier section of your account for the current list of active options.

The minimum deposit on iqjili is ₱100 for most payment methods. Some payment channels may have slightly higher minimums depending on the provider's own transaction limits. There is no maximum deposit limit set by iqjili by default, though players can set their own deposit limits through the Responsible Gaming settings in their account dashboard. Deposits are credited to your iqjili balance instantly in most cases.

Deposits via GCash and PayMaya are typically credited to your iqjili account within seconds to a few minutes. Bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours, and up to a few hours during weekends or public holidays. If your deposit has not appeared after 2 hours, contact iqjili support with your transaction reference number and we'll investigate promptly.

iqjili does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider if you're unsure. iqjili receives the full amount you send — any provider fees are deducted on the sender's side before the funds reach us.

To withdraw from iqjili, log in to your account and navigate to the Cashier → Withdraw section. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Your account must be fully KYC-verified before any withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit, in line with anti-money laundering requirements.

iqjili processes withdrawal requests within 1–3 business days after approval. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take 1–2 business days depending on interbank processing times. First-time withdrawals may take slightly longer due to additional security checks. You'll receive an email notification when your withdrawal has been processed.

The minimum withdrawal amount on iqjili is ₱500. This applies across all withdrawal methods. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification steps as part of iqjili's AML compliance procedures. If you have questions about a specific withdrawal amount, contact support before submitting the request.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, mismatched payment details (the name on your iqjili account must match your payment account), pending account verification flags, or a balance below the minimum withdrawal threshold. If your withdrawal was rejected, you'll receive an email explaining the reason. Contact support at [email protected] if you need clarification or assistance resolving the issue.

iqjili offers a range of bonuses and promotions for both new and existing players. These include welcome deposit bonuses, reload bonuses, free spins on selected slot games, cashback offers, and special event promotions tied to Philippine holidays and sporting events like PBA season and major boxing matches. Visit the Promotion page for the current list of active offers and their terms.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before the bonus funds can be withdrawn as real cash. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Each iqjili promotion has its own wagering requirement clearly stated in the promotion's terms. Always read the full terms of any bonus before claiming it to avoid surprises when you try to withdraw.

Most iqjili bonuses are claimed directly from the Promotion page. Click "Claim" on the offer you want, and the bonus will be credited to your account automatically — either instantly or after a qualifying deposit, depending on the promotion type. Some bonuses require a promo code entered during deposit. Check each promotion's instructions carefully. Bonuses can only be claimed once per player per promotion unless stated otherwise.

No — bonus funds must meet the wagering requirements before they can be withdrawn. Your real money balance and bonus balance are tracked separately in your iqjili account. Real money winnings from bets placed with real money can be withdrawn at any time (subject to the standard withdrawal minimums and KYC requirements). Only the bonus-derived portion is subject to wagering restrictions.

iqjili offers a diverse game library covering all the major categories Filipino players love. This includes online slots with hundreds of titles from top providers, bingo rooms with multiple variants and prize pools, live casino games (baccarat, roulette, blackjack, and more) streamed in real time, and specialty games. New titles are added regularly. Browse the Slot, Bingo, and iqjili Casino sections from the navigation menu to explore the full game library.

Yes. All games on iqjili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. RNG systems are regularly audited by independent testing laboratories. Live casino games are streamed from licensed studios with real dealers and physical equipment, providing an additional layer of transparency. iqjili is committed to fair play and does not manipulate game outcomes in any way.

Absolutely. iqjili is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit iqjili.app on your phone's browser, log in, and start playing. The mobile interface is responsive and touch-friendly, giving you the same full game library and account features as the desktop version. Perfect for playing on the go whether you're in Manila, Cebu, Davao, or anywhere in the Philippines.

iqjili uses SSL/TLS encryption across the entire platform to protect all data transmitted between your device and our servers. Personal and financial data is stored in encrypted form and access is restricted to authorized personnel only. iqjili does not sell or share your personal information with third parties for marketing purposes. For full details on how your data is collected, used, and protected, read our Privacy Policy.

If you suspect your iqjili account has been accessed without your authorization, change your password immediately using the account settings page. Then contact iqjili support at [email protected] or via live chat to report the incident. Our security team will review your account activity and take appropriate action, which may include temporarily freezing the account while the investigation is ongoing. Never share your password or OTP codes with anyone.

iqjili provides a full suite of responsible gaming tools accessible from your account dashboard: deposit limits (daily/weekly/monthly), loss limits, session time reminders, reality check prompts, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). All tools are available instantly — no waiting period for activating restrictions. Visit our Responsible Gaming page for detailed instructions on using each tool.

Log in to your iqjili account, go to Account Settings → Responsible Gaming, and select "Self-Exclusion." Choose your preferred duration (6 months, 1 year, 3 years, or permanent) and confirm with your password. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. iqjili will also suppress all promotional emails for the duration. If you cannot access your account, email [email protected] and our team will activate exclusion on your behalf within 24 hours.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) maintains responsible gaming resources and a national self-exclusion register for players in the Philippines — contact them through their official government channels. iqjili's own support team is also available 24/7 at [email protected]. Remember: asking for help is the responsible thing to do, and there is no shame in it.